Privacy Policy 

This Privacy Policy explains how personal data is collected, used and stored by Tai Lester trading as House of Ubuntu ("House of Ubuntu", "HoU", "we", "our", "us"). 

House of Ubuntu provides services including Rapid Transformational Therapy® (RTT), hypnotherapy, NLP coaching, MAP (Make A Plan) coaching, personal training, the HoU Signature Method, and a discussion-based service called “Just a Conversation”. Services may be delivered online or in person. 

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

DATA CONTROLLER

The data controller responsible for your personal information is: 

Tai Lester

House of Ubuntu 

PERSONAL DATA WE MAY COLLECT

Depending on how you interact with the website or services, we may collect: 

  • Name and contact details (email address, phone number)

  • Address or billing information where relevant

  • Health or wellbeing information relevant to hypnotherapy, RTT, coaching or training

  • Lifestyle information relevant to personal development or training programmes

  • Emergency contact or next of kin information where appropriate

  • Notes relating to sessions delivered under RTT, hypnotherapy, NLP coaching, MAP coaching, personal training or the HoU Signature Method

  • Information submitted through enquiry forms or booking systems

  • Technical data such as IP address or website usage information 

PURPOSE OF COLLECTING DATA

Your information may be used to: 

  • Respond to enquiries

  • Assess suitability for services

  • Deliver therapy, coaching or training services

  • Maintain professional records

  • Communicate regarding appointments or programmes

  • Comply with legal or insurance requirements 

HOW DATA IS STORED

Personal information is stored securely and access is limited to Tai Lester. 

Storage may include: 

  • Secure email systems

  • Password-protected digital records

  • Business devices protected with encryption and passwords 

Reasonable steps are taken to protect personal information against loss, misuse or unauthorised access. 

DATA SHARING

Personal data will not be sold or shared for marketing purposes. 

Information may only be shared where: 

  • Required by law

  • There is risk of harm to yourself or others

  • Safeguarding obligations apply

  • You have provided explicit consent

  • Information is discussed during professional supervision with identifying details removed 

DATA RETENTION

Client records may be retained for up to 7 years in accordance with professional, insurance and legal obligations. After this period records will be securely destroyed or deleted. 

YOUR RIGHTS

Under UK GDPR you have the right to: 

  • Requsest access to your personal data

  • Request correction of inaccurate information

  • Request deletion where appropriate

  • Withdraw consent for processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO) 

CONSENT

By submitting information via this website or engaging with House of Ubuntu services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data. 

LAWFUL BASIS FOR PROCESSING

House of Ubuntu processes personal data under consent, contract, legal obligation, and legitimate interests. 

DATE PROCESSORS 

We may use secure third-party providers such as hosting, booking, email, and analytics systems. 

ICO REGISTRATION 

House of Ubuntu complies with UK GDPR and will register with the Information Commissioner’s Office (ICO) where required.